Your Cart
This Privacy Policy describes how Neetiya and its affiliates (collectively "Neetiya," "we," "our," or "us") collect, use, share, protect, or otherwise process your information/personal data through our website [https://neetiya.com](https://neetiya.com) (hereinafter referred to as "Platform"). You may browse certain sections of the Platform without registering. We do not offer products or services outside India, and your data will be primarily stored and processed in India. By using the Platform or providing your information, you agree to this Privacy Policy, the Terms of Use, and applicable service/product terms, and to be governed by Indian laws, including those related to data protection and privacy. If you do not agree, please do not use the Platform.
Collection of Personal Data: When you use our Platform or interact with us, we collect certain personal data. This includes information you provide when you register, use our services, or make transactions. Here’s a breakdown of what we may collect: Basic Information such as your name, date of birth, address, phone number, and email address; Payment Information like credit/debit card information or bank account details; and Sensitive Information like biometric information (e.g., facial features) to enable certain features on the Platform. You always have the option to not provide certain information by choosing not to use specific features or services on our Platform. We may also track your preferences and behavior on our Platform to improve your experience. This information is compiled and analyzed in an aggregated form.
Third-Party Partners: If you interact with third-party services or platforms through our Platform, their privacy policies will apply to the data collected. We are not responsible for how these third parties handle your information, so we recommend reviewing their privacy policies before sharing any data.
Security Reminder: Be cautious if you receive any unsolicited requests for sensitive information such as your debit/credit card PIN or online banking passwords. We will never ask for this information through email or phone calls. If you’ve shared such details, report it immediately to the relevant law enforcement authorities.
How We Use Your Data: We use your data to provide and improve our services. Here’s how we use your information: Service Delivery (to fulfill your orders, assist sellers, and handle any issues related to your purchases); Customer Experience (to enhance your experience with us, such as resolving disputes and troubleshooting problems); Marketing and Updates (to keep you informed about our latest offers, products, and services, both online and offline. You can choose not to receive these marketing messages if you prefer); Customization (to tailor our services and offers to your preferences and needs); Security (to detect and prevent errors, fraud, and other illegal activities, and to ensure the safety of our Platform); and Research and Analysis (to conduct surveys and research to improve our services).
How We Share Your Data: We may share your data within our company and affiliated businesses to help provide and improve our services. These entities might also contact you with marketing offers, unless you choose to opt-out. We may need to share your data with third parties such as sellers and business partners to process and fulfill your orders, service providers including delivery services, payment processors, and reward programs, and for legal reasons to respond to legal requests or enforce our Terms and Conditions. We might also share your data to prevent fraud, respond to legal claims, or protect the safety and rights of our users and the public.
How We Protect Your Data: We take reasonable steps to keep your personal data safe from unauthorized access, loss, or misuse. This includes using secure servers and following strict security guidelines when handling your information. However, no system can guarantee complete security. Data transmission over the internet always carries some risk, which is beyond our control. By using our Platform, you accept these security risks. You are also responsible for protecting your account by keeping your login details and password secure.
Data Deletion and Retention: You can delete your account anytime by going to the profile and settings section on our Platform. Deleting your account will remove all your information, and you will no longer be able to access it. If you need help with account deletion, you can contact us using the information provided below. We may delay or refuse to delete your account if you have any ongoing issues, claims, pending shipments, or other services until these matters are resolved. We keep your data only as long as necessary for the purpose it was collected or as required by law. We may retain some of your data if needed to prevent fraud or misuse, or for other legitimate reasons. We may also keep your data in an anonymized form for research and analysis.
Children’s Data: We do not intentionally collect data from children under 13. If a child under 13 provides their data, please inform us so we can remove it.
Your Rights: You can view, correct, and update your data using the features available on our Platform. By using our Platform or sharing your information with us, you agree that we can collect, use, store, and share your data as described in this Privacy Policy. If you provide us with personal data about other people, you confirm that you have their permission to do so and allow us to use their data according to this Privacy Policy. When you share your data with us or through our partners, you also agree that we and our partners may contact you via SMS, instant messaging, calls, or email. You can withdraw your consent at any time by contacting our Grievance Officer. Please use “Withdrawal of Consent for Processing Personal Data” in your email subject line. We may need to verify your request before processing it. Keep in mind that withdrawing your consent will not affect data collected before you withdrew it. If you withdraw your consent, we may limit or stop providing certain services that rely on that information.
Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our information practices. Please review the Privacy Policy periodically to stay informed of any updates. If there are significant changes, we will notify you as required by applicable laws.
Contact Us: If you have any questions or concerns about this Privacy Policy, please contact us at support@neetiya.com. We are available Monday - Friday (9:00 AM - 6:00 PM).