Shipping Policy

Welcome to ‘Neetiya’! Your fashion experience matters deeply to us, and we're here to make it exceptional. From start to finish, we’re committed to ensuring you enjoy every moment of your shopping journey. Should you have any questions or need support, our friendly team is always available to assist you, ensuring a smooth and delightful experience.

1. Shipping Options

• Order Confirmation: After your order has been shipped, you'll receive an email with tracking details so you can easily monitor its journey.
• Free Domestic Shipping: Enjoy free shipping on all orders within India. Deliveries usually occur within 3-5 working days after dispatch. Please note that processing times may be longer during peak seasons or promotional periods.

2. Order Tracking

• Track Your Order: After dispatch, you'll receive a tracking number via email. You can track your shipment through our website or directly on the carrier's tracking system.

3. Shipping Address

• Address Accuracy: Ensure your shipping address is correct at checkout. We are not liable for delays or non-delivery due to incorrect or incomplete addresses.

4. Delivery Issues

• Delayed Deliveries: While we strive for prompt delivery, unforeseen circumstances may occasionally cause delays. If this happens, we will proactively reach out to you with updates via email or SMS. We appreciate your patience and understanding.

5. Shipping Benefits

Exchange Only

We are committed to delivering high-quality products and want you to be completely satisfied with your purchase. Please note that we won’t accept any returns; we only offer exchanges. If you need to exchange an item, please follow these guidelines to ensure a smooth process:

• Eligibility: Exchanges are accepted for domestic orders within 10 days of delivery.
• Condition: Items must be in their original condition and packaging to qualify for an exchange.
• Exchange Process: Initiate your exchange easily through our online exchange system.

Your satisfaction is our top priority. For any questions or assistance, our customer service team is ready to help you with a hassle-free exchange experience.

6. Contact Us

• Questions or Concerns: For questions about our shipping policy or any issues with your order, reach out to our customer service team at contact@neetiya.com. We are here to help!

Thank you for choosing us for your fashion needs! We are committed to providing you with a smooth and enjoyable shopping experience.