Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform. Under this policy:

• Cancellations will only be considered if the request is made within 3 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the process of shipping them, or if the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
• Neetiya does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.
• In case of receipt of damaged or defective items, please report it to our customer service team within 3 days of receipt of the products. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at their own end.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
• In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them directly.
• In case of any refunds approved by Neetiya, it will take 10 days for the refund to be processed to you.